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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
J
Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
S
Contributor I
SNWContributor I
asked in Marketing
Hard & Soft Bounce Segment

Noticed now that Bounce Type in Segmentation isn’t appearing anymore.Would like to ask how Hard Bounce and Soft Bounce be segmented?Thank you.

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Contributor I
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Contributor I
basehvContributor I
asked in Marketing
Flow emails are not sending to everyone in the flow

Hello, I got a problem that some people are not receiving the discount mail (first mail in welcome serie).They are not from Germany/DE I checked this. After signing up they should immediately receive this email.We use single optin.As you can see events below, they are subscribed but no mail is being send. How can I make sure everything is getting this email, because now some people are contacting support about this and its not good for conversions offcourse.  

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ArpitBanjara
Principal User I
Y
Contributor I
YulContributor I
asked in Marketing
How to Import Customer Photos from Stamped Reviews to Klaviyo Reviews?

Hi Klaviyo Team and Community,We’ve successfully migrated product reviews from Stamped.io to Klaviyo using the CSV import, but noticed that none of the review photos were transferred.Is there a way to import review images from Stamped into Klaviyo — either in bulk or manually linking them to existing reviews?If not, is there a recommended workaround to retain visual review content, such as reuploading or reposting key reviews with images?Any guidance or best practices would be appreciated.Thank you!

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Y
Contributor I
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Contributor I
Briar Rose ConsultingContributor I
asked in Marketing
How do I remove myself as a user on other accounts?

Hi, this is the reverse scenario of most of the posts I’m finding on here: Instead of removing a user from MY Klaviyo account, I want to remove MYSELF as a user on clients’ accounts after our engagements are completed. Is there a way to do this myself, instead of asking them to delete me from their accounts?

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Active Contributor I
J
Contributor I
Jenny ZhouContributor I
asked in Marketing
Can not embed the form to the website

Try all the methods but fail to embed the form to our website. Please help me to fix it.  

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J
Contributor I
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Contributor I
Dion BrightContributor I
asked in Marketing
Should I import 6000 profiles from 16 years of trade ... all non-subscribed contacts?

What should we do with 6000 customer records on Day 1 in Klaviyo??We are just beginning with email marketing, and chose Klaviyo with integration with Shopify. We have never used any platform to email customers except MS Outlook. Over the past 16 years, we’ve collected 7000 customer records, most with the essential information including first name, second name, email address and mobile phone number. These were collected on paper, from receiving emails, from customers buying within Shopify, from legacy laybys, from phone enquiries, and over the counter. Therefore, none of these contacts have ever consented to receiving marketing contact by any means, but all engaged with us and gave their details so that we could contact them to resolve their particular issue.We have created two Lists based on SMS and Email opt-in customers. We were considering importing all contacts with an email (5000) into the email List, and all contacts with a mobile phone (4000) into the SMS List. Clearly some exis

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Contributor I
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Contributor II
Kimmy42Contributor II
asked in Marketing
Klaviyo “Added to Cart” Not Updating After Shopify Theme Update

Hi everyone,After updating our Shopify theme, I noticed that Klaviyo’s “Added to Cart” event is no longer updating, while Shopify’s native “Added to Cart” tracking works perfectly.Here’s what I’ve tested: I added an item to the cart after updating cookies on my device → only Shopify’s “Added to Cart” event fired. One user (who hasn’t updated cookies in a while) tested too → same result: only Shopify’s event triggered. This makes me think that Klaviyo’s “Added to Cart” tracking might be broken across the board since the theme update, regardless of whether cookies are new or old. Possibly, the custom Klaviyo script or the event trigger is missing or no longer functioning in the new theme.Has anyone experienced this?Is there a specific way to re-enable or confirm Klaviyo’s “Added to Cart” is working properly after a Shopify theme change?Appreciate any help or tips!Thanks,

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Contributor IV
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Contributor I
TeaLadyContributor I
asked in Marketing
HELP!!!!! Newbie...

Hello! I’m new here and the platform is not user friendly for those that are not tech savvy. 😞. I’m trying my best to stick around, but have a couple of questions that I can’t seem to find in the guides.I would like to add font to match my brand. I attempted the steps outlined but it is asking for a source (which is a website address). I’m not sure where to get that from. I downloaded the fonts to my computer. I would like to upgrade but the page that shows my plan is not very clear on how to upgrade and what everything means. I’m not a developer, so a lot of the guides and explanations are foreign to me. Can someone please assist? It would be greatly appreciated.

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Contributor I
K
Contributor II
Kimmy42Contributor II
asked in Marketing
Can Klaviyo Reviews sync to Facebook/Instagram Shops like Stamped?

Hi everyone,We’re currently using Stamped for reviews and are considering switching to Klaviyo. With Stamped, when a customer leaves a review—whether on our Shopify website, the Shop app, or another connected platform—the review is synced across all channels, including Facebook and Instagram Shops.We’ve already checked with Klaviyo and Shopify, and we understand how the syncing works on those platforms. However, we’re still unsure whether Klaviyo Reviews can also sync or display reviews on Facebook and Instagram Shops, like Stamped does.Has anyone successfully integrated Klaviyo Reviews with Meta platforms (Facebook/Instagram Shops)? Or is this feature not currently supported?

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RachelF
Problem Solver III
A
Contributor I
Alex94Contributor I
asked in Marketing
Spin To Win saving winning section

Hello We want to set up a spin-to-win form that would trigger a flow. We have added Klaviyo’s new spin-to-win block into a form. The only issue is it appears Klaviyo does not record the winning section from the spin-to-win anywhere? This is needed so we can trigger the correct email within the flow.Does anyone know if there’s a way to save the winning section from the spin-to-win? Possibly as a hidden field? Many thanks!

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RachelF
Problem Solver III
gabriellabrowne
Contributor I
gabriellabrowneContributor I
asked in Marketing
Optimizing Klaviyo Email Flows for Tech Product Launches

Hello Klaviyo Community,I'm currently working on setting up email flows for an upcoming tech product launch and am seeking advice on best practices to ensure effective engagement and conversions.One area I'm focusing on is highlighting the technical specifications of our new product, particularly its laptop processor capabilities. I want to ensure that the email content effectively communicates the performance benefits to our target audience. Has anyone here successfully emphasized technical features like processors in their email campaigns? I'm interested in strategies for presenting such information in a compelling yet digestible manner.I've been exploring the resources available on the Klaviyo Community site community.klaviyo.com and have found valuable insights into email flow optimization. However, I'd appreciate any additional tips or examples from fellow members who have experience with tech product promotions.Additionally, I'm considering segmenting our audience based on their

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gabriellabrowne
Contributor I
J
Contributor I
JenlyulyuContributor I
asked in Marketing
Warming process campaign or flow?

I have cleaned up my very cold list and created 8 warm and ramp segments.  Is it advisable to manually send an initial warming campaign to all 8 groups THEN send them into a sunset flow with a sunset segment?  or send from a manually built sunset flow from the beginning?  I am stuck on this point.  Campaign or Flow to start off...If anyone has any advice on this.. Thanks!

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HayleyR
Problem Solver I
D
Problem Solver I
DaveinLAProblem Solver I
asked in Marketing
2 columns possible in mobile?

Hi, everyone. I tried dragging the columns out from layout onto my mobile email and it ignores my request for 2 columns (everything is still stacked). Basically, I wanted a product image on the left and a button on the right in mobile. Not sure if that’s possible or not. Any suggestions?

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MANSIR2094
Expert Problem Solver IV
H
Contributor I
Hakime.mfkContributor I
asked in Marketing
I can't find the Info captured in pop-up form

Hello, I’d like to capture info with the pop-up form, Though I don’t find the info in the profil base. The form works perfect! But after filling it, the info doesn’t shown in the profil, neither in the personalised properties section or information section.  I’ve tried:To create the personalised property directly the form designer.I’ve also tried to create it first on an existant profil, then I found it on the drop-down menu on the form designer. where should I expect to find them? Thanks you, Hakime 

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Contributor I
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Contributor I
emailbydesignContributor I
asked in Marketing
Integrating VEND Lightspeed with Klaviyo

Hi thereI have two clients who are having great difficulty integrating VEND Lightspeed and Klaviyo. Here’s what they have tried:Client One:spoken with Lightspeed and they’re not planning on creating an integration any time soon for Lightspeed X-Series.  Tried using Storetasker to no avail Spoke to my local web dev who thought he’d be able to do something through Zapier - he couldn’t.  Put something on UpWork and only one guy got back to me, with a three week and US$1500 (approx) quote.   Client Two:My only work around… and note its messy… is this:Vend - Link to mail chimp (free account) - then to Zapier - into Klaviyo.Although it works, a straight integration would be nice.  Does anyone have any suggestions or recommendations of developers who can create a straight integration from Vend to Klaviyo? 

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Contributor I
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